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We are thrilled to announce an exciting enhancement to our customer support services – WhatsApp is now our primary channel for Case Manager support! We understand the importance of providing convenient and efficient assistance to our valued customers, and integrating WhatsApp into our support system is a significant step towards achieving this goal.
The recently announced Case Manager Community Edition is great for small contact center projects but limited to three users in total. We often come across Startups that are a bit larger but still in the very early stages of operation and while designing the Community Edition the question came up on how we can help these Startups. Anybody who know me will know that have entrepreneurship and Startup in my blood - I've been involved in many startups over the years and amazingly some of my most successful customers were once Startups I encouraged and advised - as the saying goes 'A rising tide raises all ships.' and another one I really love is 'It's more blessed to give than to receive.'. With all of this in mind we envisioned the Case Manager Startup Program which intends to help and boost new Contact Centers.
Over the past twenty seven years we forged Case Manager into the amazing tool it is today and we would love as many companies as possible to be able to get their hands on this amazing product. I know how important great software can be in building up your small business and I also know that exactly at that critical time you often cannot afford the tools you need. Well - in our little way we would like to help by making a version of Case Manager completely free for up to three users.