Case Manager 6
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We are thrilled to announce an exciting enhancement to our customer support services – WhatsApp is now our primary channel for Case Manager support! We understand the importance of providing convenient and efficient assistance to our valued customers, and integrating WhatsApp into our support system is a significant step towards achieving this goal.
Case Manager addresses broad business needs; with almost every deployment a unique set of actions is performed by users ranging from data access of external systems, service requests and actions, or even custom applications. One approach to solving this problem is tight integration with the third-party applications and services, adding to the complexity of a system: additional maintenance is required with an upgrade of any part of the ecosystem. Due to this, the tight-integration approach tends to be very expensive.
From version 5.2.2 of Case Manager a new approach is introduced leveraging web technologies to simplify these actions. From the Case Manager application custom action buttons can be added to the toolbar which will call a URL with parameters based on the current case.
Case Manager makes use of services running on the server – specifically the Time Server and the Queue Server. These servers provide centralised functionality beyond that which the database can provide, with the drawback of requiring additional setup on the server. Up to this point, the servers could run as normal console applications or as installed Windows Services. In Case Manager 5.2 installing and managing these services have now been greatly simplified.