Agent Target Manager - Installation

Case Manager Extensions are installed in the Extension Manager section of the Configuration Tools. When browsing to the Extension Manager section you will see a list of all the installed extensions with their versions and whether or not they are currently enabled.

To install a new extension, click the Add button on the toolbar. You can then select the extension DLL file to install. The file name of the Agent Target Manager Extension is

CaseManager.Extensions.AgentTargetManager.dll

Some distributions of Case Manager may already include the extension in the CaseManagerExtensions folder. Otherwise, the extension can also be downloaded from the casemanager.tech website.

When selecting the extension, you will be presented with information to confirm the extension to be installed.

The installation process detects whether the extension includes database changes, and will prompt you to make these changes to the database. If the extension was previously installed and the selected extension version is newer than the installed version, you may also be prompted to upgrade the installation.

After completing the steps above, the extension will be listed with the other installed extensions in the Extension Manager. By default, the extension is enabled, making its functionality available in the Case Manager applications.

The Agent Target Managger Extension has extension-specific settings, which may be accessed using the Extension Settings in the Configuration Tools. The Agent Target Manager extension settings is covered in detail in the Functionality Overview.