Case Manager makes use of services running on the server – specifically the Time Server and the Queue Server. These servers provide centralised functionality beyond that which the database can provide, with the drawback of requiring additional setup on the server. Up to this point, the servers could run as normal console applications or as installed Windows Services. In Case Manager 5.2 installing and managing these services have now been greatly simplified.

I recently upgraded a medium size database (40 Gigabytes) and during the upgrade the system experienced instability which at first I could not understand - after troubleshooting it I came to a better understanding of Temporary Files and how it can cause disk space issues which could result in system instability.

The new Case Manager 5.2 Upgrade Guide describes technical details of upgrading to version 5.2. Coming from version 5.1 there are a number of fundamental changes that require understanding from the supporting ships, and additional processes to take into account that cannot be performed by the automatic upgrade process.

With the early release of Case Manager 5.2 we’ve focussed on making our application stack available in the cloud to organizations that do not wish to host the application on a local network. A client-server infrastructure is still maintained in the environment, predominantly based on database interaction. There were however a couple of features that required file access to the server. As the application is built for a Microsoft Windows environment, this had an impact on licensing for the use of the operating system. We’re proud to announce the release of a Case Manager extension that allows FTP access to the case attachments. FTP (File Transfer Protocol) is a standard protocol to transfer files over TCP/IP, a common communication protocol of local networks and the Internet. In older versions of the Case Manager application files attached to a case were accessed by an agent by means of a shared windows file location. This functionality was moved to a separate extension, “Attachment File Share”, in version 5.2.1 which can now be replaced by the new “Attachment FTP” extension to access the attached files via the FTP protocol. Since a client-access license is not required for FTP access to the server, it can save Case Manager clients costs on operating system licensing.

From Case Manager version 5.2.1 a new extension is available to access case attachments via FTP. The extension can interact with any FTP server. However, in the first version of the extension, 2.0.0, only Basic Authentication and unencrypted connections are supported. This guide will help you set up Microsoft Internet information Services (IIS) for the Attachment FTP Extension.

The Case Manager team recently released a database benchmarking tool which you can easily use to measure the performance of your Case Manager database server and to compare this to previous results or some of our benchmark results. This video steps you through how to use this tool.

Running an agent's desktop in the cloud is now not only possible but also easy and affordable - this blog will take you through the "Why" of using Azure Virtual Desktop as a full-blown cloud solution and then also give you step-by-step instructions on how to run Case Manager in the cloud.

At the heart of Case Manager's performance lies the amazing Firebird Database system. This blog will help you understand what you could do to measure and troubleshoot the performance of your firebird database. Small environments with dozens of users and thousands or even tens of thousands of cases might never encounter major performance issues ,however, if you are running hundreds or thousands of users and hundreds of thousands of cases then you definitely need to keep a close and constant eye on Firebird Database performance. Even if you are not running high data volumes it is always a good idea to optimize your Firebird Database for the simple reason that with an optimized database everything will be faster and a faster system will provide a better experience to your users and customers. Reach out to your Case Manager dealership if you need assistance!